Returns & Exchanges

At Spongellé, we want you to be completely satisfied with your bathing experience; if you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

2

Prepare Your Package

Carefully pack the unused items in their original packaging to ensure they remain protected during transit to our warehouse.

3

Attach Shipping Label

Download and print the prepaid return shipping label provided through the portal and securely affix it to the outside of your package.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing